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Web+Centerq
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Size: 9.6MB
Version: v4.0
Date Updated: 8/5/2004 11:15:52 PM
License: Free
Description: Web+Center - A suite of web based customer support applications including:
Customer+Center
A customer support web application that allows customers to register themselves
and log, update and check the status their own support cases. Customers can access a product specific help desk that is created automatically as support
cases are solved by support staff.
Tech+Center - A very comprehensive yet easy to use support staff web application to effectively create, log and manage support cases entered by customers
or by other support staff members. Applications include extensive case search capabilities, case routing and priority functions, administration functions,
support dispatcher status availability screen, complete integrated asset management component and more.
Business+Center
With the addition of Business+Center, a Web-based contact management system, Web+Center users can now easily integrate sales/contact business processes with
customer/end-user support requirements sharing the same customer database and support management system. Business+Center features include customer and
contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management.
Pocket+Center
The Pocket+Center center is a scaled down and re-engineered Tech+Center interface for the Pocket PC devices running a Pocket Browser. This component allows
remote Pocket PC users to log into the Web+Center application as a technician and perform most of the important tech functions such as customer searches,
updates, and case tracking, management, and other calendar functions. This allows for real-time remote access to the Web+Center application with a handheld
device.
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