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Helpdesk software suitable for Customer and IT Support
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More downloads from House-on-the-Hill Software Ltd
Size: 23MB
Version: v2003.13a
Date Updated: 8/5/2004 11:40:19 PM
License: Please enter your details below to receive pricing information by e-mail
http://www.houseonthehill.com/prices.htm
Description:
Customer Call Logging
- Integrated Contact and Inventory databases
- "Quick Calls" for speedy input of common problems
- Extensive reporting capabilities (click here for details)
- Attach files to most record types (e.g. screenshots)
- Integrated and searchable KnowledgeBase for solution lookup
- HTML call form for internet submissions
- Full audit trail to track changes in call lifecycle
- Categorise calls
- Monitor third party and self adherence to service level agreements
Marketing Campaigns
- Produce form letters and e-mails using mail merge
- Create web news and export files
- Shipped with pre-defined campaigns & templates to get you started
- Sophisticated formula editor for effective contact targeting
- Multiple contact profiling
- Automated follow up reminders
- Facility to update Campaigns from reminders to analyse effectiveness
Sales Opportunity Tracking
- Closely monitor sales progressions and key stages
- Forecast sales by product, customer, sales rep…
- Analyse market position by win/loss competitor comparison
- Filter opportunities by sales stage, status, priority…
- Seamlessly transfer sales information to helpdesk
IT Helpdesk
- Log calls via windows and web interface
- Populate and update calls automatically from incoming e-mails
- Integrated KnowledgeBase for solution lookup
- Alerts for calls exceeding set dates/service level agreements
- Full audit trail of call updates
- Set Activities (sub-tasks) against calls and other records
PC Auditing & Remote Control
- Can be run automatically through network login script
- Collect hardware & software asset details
- Full suite of management reports and graphics
- Monitor disk space utilisation
- Track installed software
- Auto-populate SupportDesk with PC inventory details
- Take remote control of audited workstation from Helpdesk
Facilities Management
- Schedule preventative maintenance tasks
- Monitor third-party Service Level performance
- Generate worksheets for Service Providers
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