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BridgeTrak Suite 5.5
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More downloads from Kemma Software Size: 42.5MB
Version: v5.5
Date Updated: 9/30/2004 10:01:49 PM
License: $695 to buy Description: BridgeTrak Suite is a comprehensive help desk software and call tracking / bug tracking / issue management solution for delivering effective customer service and product support from your help desk or support department. A variety of industries from around the globe have employed this help desk software and tracking application to effectively increase levels of support, eliminate communication bottlenecks and stop problems from falling through the cracks.
User Friendly Software Features Include...
- Easy Issue Entry - Intelligent Dropdowns menus speed data entry for help desk agents. Customizable screens and a NEW, redesigned user interface offer quick navigation.
- Organized Issue Display - Customizable Hotlist displays issues you want to see. View assigned calls by fields you define.
- More Organization Options - View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval.
- Issue Resolution Tools - Knowledge base stores known problems and resolutions. Query through data to get to information fast.
- Asset Loan - Track loaned equipment (laptops, projectors, books, etc...) for availability, inventory, etc.
- New! CI Discovery Integration - Launch CI Discovery (network and computer auditing software) from within BridgeTrak and link audit information to the Asset Management tab.
Attain Management Objectives With...
- Reporting Tools - Over 40 standard reports help you summarize, analyze, and classify issue information or create your own customized report.
- Issue Management - Create an unlimited number of database queries to view related issues. View issues by any tracking field ..Customer, Priority, Status,
- Assigned To, etc.
- Employee Resources - New training module tracks internal employee training and certification.
- Project Organizer - Plan and track target dates, organize issues by project.
- Product Manager - Track information about products sold, model and version numbers, release dates, track support contracts by date, issue or expiration, automatically create release notes.
- Asset Manager - Enter and track assets, and track assets to issues.
- Knowledge Collection - Don't lose important info when an experienced employee leaves...gather it in the knowledge base!
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